Privacy Policy

Effective Date: 8 October 2026
Last Updated: 8 October 2026

This Privacy Policy sets out how HAVY uses and protects any information that you give us when you use this website (https://www.havy.co.uk/).

Please read the following carefully to understand our practices regarding your personal data and how we treat it. For the purposes of the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, HAVY acts as the Data Controller.

1. Who We Are

Website: https://www.havy.co.uk/
Business Address: HAVY, 77 Broadway, Newcastle upon Tyne, Tyne and Wear, NE15 7LW, United Kingdom
Email: info@havy.co.uk
Telephone: 07806 969425

2. Personal Data We Collect and Why

Contact Enquiries

If you submit an enquiry through our contact forms or email links, we collect the information you provide (such as your name, email address, phone number, and message details). We only collect the necessary information required to evaluate your request and communicate with you.

Analytics & Technical Data

We use Google Analytics to monitor site performance, traffic trends, and user experience. Technical information collected may include your IP address, browser type and version, time zone setting, operating system, platform, and interaction data (such as page visits, clicks, and load times). This data is anonymised and cannot be used to identify you personally.

Embedded Content from External Websites

Pages on this site may include embedded content (such as videos, maps, or external widgets). Embedded content from third-party websites behaves in the exact same manner as if you visited the third-party website directly. These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that content.

3. Cookie Policy Summary

Our website uses cookies to distinguish you from other users, ensure site functionality, and gather anonymous web analytics. For a detailed breakdown of the specific cookies we use, their duration, and to manage or update your consent preferences at any time, please visit our dedicated Cookie Policy.

4. Data Sharing & Hosting

We do not sell, rent, or trade your personal data with third parties for marketing or promotional purposes. Information held through our website is processed securely. Our website infrastructure is hosted by SiteGround. You can view SiteGround’s terms and privacy policies directly on their official website.

5. Data Retention

We regularly review the personal information we hold. If you have submitted an enquiry but have not engaged our services or interacted with us for a period of 12 months, we will securely delete your personal data from our primary systems or contact you to confirm whether you wish for your details to remain on file.

6. Security & Data Protection Procedures

We maintain appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These measures include:

  • Web application firewalls and strict access controls.
  • 24/7 security monitoring and malware scanning.
  • Prompt security updates to website software, core CMS, and plugins.
  • Daily encrypted site backups retained for up to 30 days.

Data Breach Notification

In the event of a security breach affecting your personal data, we will inform affected individuals and notify the Information Commissioner’s Office (ICO) within statutory timeframes where required by law.

7. Your Legal Rights

Under UK data protection legislation, you have the following rights regarding your personal information:

  • Right of Access: Request a copy of the personal data we hold about you.
  • Right to Rectification: Request correction of any inaccurate or incomplete personal data.
  • Right to Erasure (‘Right to be Forgotten’): Request permanent deletion of your personal data from our systems.
  • Right to Restrict or Object: Limit or object to how we process your personal data.

To exercise any of these rights, please email info@havy.co.uk. We will respond to valid requests within 30 days without charge.

8. Third-Party Links

Our website may contain links to external third-party sites. We have no control over external content or privacy practices. We encourage you to read the privacy policies of any third-party sites you visit upon leaving ours.

9. Changes to This Policy

We reserve the right to update this Privacy Policy as needed to reflect changes in legal requirements or operational practices. Any updates will be published on this page with a revised ‘Last Updated’ date.

10. Contact Us

If you have any questions or concerns regarding this Privacy Policy or our data handling practices, please contact us:

  • Email: info@havy.co.uk
  • Telephone: 07806 969425
  • Postal Address: HAVY, 77 Broadway, Newcastle upon Tyne, Tyne and Wear, NE15 7LW, United Kingdom